Team Profile Showcase
A sample team profile, explorable as a live dashboard. Click between the tabs to walk through the discovery.
At a glance
10/12
weighed in
5
objectives ranked
24
hrs/wk of friction surfaced
10 / 12 voices
1 week · monthly cadence
Who weighed in, when, and how. Privacy machinery, audit trail, and cycle history live here.
Who weighed in, when, and how. Privacy machinery, audit trail, and cycle history live here.
5 patterns surfaced
3 of 5 voices threshold
Themes that surfaced across multiple voices. Cross-team collaboration, tool stack signal, and pattern grid.
Themes that surfaced across multiple voices. Cross-team collaboration, tool stack signal, and pattern grid.
5 objectives ranked
top-box: 80% to 45%
Five top objectives ranked by how often they came up. Each opens to challenges, opportunities, and what's working.
Five top objectives ranked by how often they came up. Each opens to challenges, opportunities, and what's working.
24 hrs/wk
≈ €87,360/yr
Time lost per week
a year in work-time value, at €70/hr
How much time the friction takes, valued in money terms as a relatable scale. Sliders to model the work-time value returned if objectives are solved.
How much time the friction takes, valued in money terms as a relatable scale. Sliders to model the work-time value returned if objectives are solved.
3 first moves
+ Ask Senseeing
Priority quadrant, working set, AI Q&A, brief, and slide deck. The deliverable.
Priority quadrant, working set, AI Q&A, brief, and slide deck. The deliverable.
Click any phase to drill in
Participation
Median time to complete: 12 minutes. 60% used voice or audio input. Average paraphrase length: 3 sentences.
How this run stays private
This profile shows what the team said, never who said it. Here is how that holds.
Unlinkable
Each round stands alone. No one's answers can be traced from one round to the next.
2 rounds, kept separate
Never just one
Nothing surfaces unless a minimum threshold of 3 people raised it.
Smallest group shown this run: 3 voices
Details removed
Names, account IDs, and deal names are stripped before anything is shown.
Applied to all 10 responses
26 May 2026
Every raw response is erased for good 30 days after the cycle closes.
Raw responses only. Patterns stay for trends.
Self-reported only
No algorithm scores individuals or sentiment. Urgency comes from the team, not the AI.
AI only suggests. The experts are in the team.
How this team has changed
Each month, the team re-runs discovery. Here is what has moved.
Objective rank movement
Swipe across the chart to follow each line.
Moved on: "Make recurring conversations actually move things forward" has fallen 3 places since January. No longer a top concern since the team acted on it.
Onboarding sticks past go-live has held the number 1 spot for all 4 cycles.
Completion has risen from 6 to 10 of 12 voices.
January 2026
4 patterns
February 2026
6 patterns
March 2026
6 patterns
April 2026
5 patterns
Insights at a glance
Top theme
Make onboarding stick past go-live
8 of 10 voices flagged this
Most leveraged partner
Product
involved in 4 of 5 objectives
Highest work-time value
Objective 1: Make onboarding stick past go-live
about €25K a year in equivalent work time if it is solved
Aggregated across all five objectives. Higher counts mean tighter dependency.
Click to filter objectives
Impact across three dimensions
Friction is not only lost time. Here is the hit to the business, the team, and the customer, measured in hours, team experience, and customer wait. The euro sub-figure values that time at a loaded hourly rate. A way to picture the scale, not a direct monetary loss.
24 hrs/wk
24 hrs/wk
≈ €87,360 in equivalent work time. Adjust the rate with the gear.
3.0 / 5
3.2 / 5
Where the friction concentrates
Darker means higher impact. Each row is an objective, each column a dimension.
Swipe across the matrix to see all dimensions.
Impact by objective
Open an objective for the full three-dimension read. The team rated employee experience and customer impact during the run.
Team impact and customer impact are self-reported by the team during the run, never inferred. The heatmap shows the average of the voices who answered each question. The euro sub-figures value the lost hours at a €70 loaded hourly rate across a 12-person team. They picture the scale, not a direct monetary loss. Adjust the rate with the gear on the Friction hours tile.
Discovery gave you the team profile. Here you build the value map of solutions that answers it, and you see every connection drawn.
This is your value map so far. The left side is what the team is building. The right side is the team profile from discovery. Lines connect each solution to what it answers.
20 of 25 profile items addressed. 5 still open.
3 solutions bridge more than one objective.
What we are building
The value map. Each card answers part of the profile.
Carries 18 of the team's voices
Sales fills one structured summary before the kickoff call, so the CSM starts from context and the customer reaches first value before go-live.
Carries 14 of the team's voices
One view tracks a customer from onboarding milestones through to renewal health, so the team sees a slip while there is still time to act.
Carries 15 of the team's voices
CS and Product work from one view of the same customer, so a bug, a usage drop, and a feature trial are all visible to whoever needs them.
Carries 18 of the team's voices
Customer-blocking issues get their own fast queue, and an engineering-trusted severity call, separate from the general backlog.
Carries 10 of the team's voices
When a customer's usage drops, the CSM gets a Slack alert that day, so renewal risk is visible a full quarter ahead.
Carries 13 of the team's voices
Releases and recurring reviews follow one customer-facing standard, written for the buyer, not the engineer.
Carries 7 of the team's voices
The CSM sends a short agenda prompt a week ahead, so the customer arrives with their own priorities.
Team raised these in discovery (3)
The team raised these in discovery. They are not solutions yet. Shape one into a solution.
A few people said customers just go quiet after kickoff. We notice too late, and there is no structured nudge to bring them back.
Answers an open gap: Customer goes dark between kickoff and go-live
Someone raised that new features land with end users, but the person who actually renews never hears why it matters. And half the team does not know what shipped.
Answers open gaps: Feature launches reach end users, not economic buyers, Every CSM knows what shipped
We keep agreeing things in QBRs and nobody writes them down. By the next meeting it has evaporated.
Answers open gaps: Action items from prior meetings get lost, Action items survive between meetings
What we are solving for
The team profile from discovery. Fifteen challenges and ten wins, grouped by objective.
Make onboarding stick past go-live
Sales handoff arrives without context
Customer goes dark between kickoff and go-live
Onboarding milestones are not measurable
Every kickoff starts from the same agenda
Customers reach first value before go-live
Get product issues fixed at customer speed
Bug reports disappear into the product backlog
No way to escalate without going through PMs
Support tickets and CS observations do not merge
Customer-blocking bugs have a clear lane
Engineering trusts a CS severity call
See churn coming before the renewal conversation
Health score lags the actual signal by months
Usage data lives in Product, churn signal lives in CS
Renewal forecast is a Sales call, not a CS call
Renewal risk is visible a full quarter ahead
The health score reflects this week, not last quarter
Make new features land where they will actually be used
Feature launches reach end users, not economic buyers
Release notes are written for engineers, not customers
No way to track which customers tried a new feature
Buyers hear about features in their own language
Every CSM knows what shipped
Make recurring conversations actually move things forward
QBR agendas are the same template each quarter
Customer attendance erodes after the second meeting
Action items from prior meetings get lost
Customers bring their own agenda to QBRs
Action items survive between meetings
The connected canvas view is best on a wider screen.
What we are solving for
The team profile from discovery. Fifteen challenges and ten wins, grouped by objective.
Make onboarding stick past go-live
Sales handoff arrives without context
Customer goes dark between kickoff and go-live
Onboarding milestones are not measurable
Every kickoff starts from the same agenda
Customers reach first value before go-live
Get product issues fixed at customer speed
Bug reports disappear into the product backlog
No way to escalate without going through PMs
Support tickets and CS observations do not merge
Customer-blocking bugs have a clear lane
Engineering trusts a CS severity call
See churn coming before the renewal conversation
Health score lags the actual signal by months
Usage data lives in Product, churn signal lives in CS
Renewal forecast is a Sales call, not a CS call
Renewal risk is visible a full quarter ahead
The health score reflects this week, not last quarter
Make new features land where they will actually be used
Feature launches reach end users, not economic buyers
Release notes are written for engineers, not customers
No way to track which customers tried a new feature
Buyers hear about features in their own language
Every CSM knows what shipped
Make recurring conversations actually move things forward
QBR agendas are the same template each quarter
Customer attendance erodes after the second meeting
Action items from prior meetings get lost
Customers bring their own agenda to QBRs
Action items survive between meetings
What we are building
Sales fills one structured summary before the kickoff call, so the CSM starts from context and the customer reaches first value before go-live.
Targets
CS and Product work from one view of the same customer, so a bug, a usage drop, and a feature trial are all visible to whoever needs them.
Targets
Customer-blocking issues get their own fast queue, and an engineering-trusted severity call, separate from the general backlog.
Targets
One view tracks a customer from onboarding milestones through to renewal health, so the team sees a slip while there is still time to act.
Targets
When a customer's usage drops, the CSM gets a Slack alert that day, so renewal risk is visible a full quarter ahead.
Targets
Releases and recurring reviews follow one customer-facing standard, written for the buyer, not the engineer.
Targets
The CSM sends a short agenda prompt a week ahead, so the customer arrives with their own priorities.
Targets
Team raised these in discovery (3)
The team raised these in discovery. They are not solutions yet. Shape one into a solution.
A few people said customers just go quiet after kickoff. We notice too late, and there is no structured nudge to bring them back.
Answers an open gap: Customer goes dark between kickoff and go-live
Someone raised that new features land with end users, but the person who actually renews never hears why it matters. And half the team does not know what shipped.
Answers open gaps: Feature launches reach end users, not economic buyers, Every CSM knows what shipped
We keep agreeing things in QBRs and nobody writes them down. By the next meeting it has evaporated.
Answers open gaps: Action items from prior meetings get lost, Action items survive between meetings